Refund Policy

Last updated: October 23, 2026

We want you to be happy with Kilter. If it isn't right for you, here's how refunds work.

Kilter subscriptions are sold by our reseller and merchant of record, Paddle.com, which processes all payments and refunds.

14-day refund

If you're not satisfied, you can ask for a full refund within 14 days of:

• your first payment for a subscription, or
• the renewal of a yearly subscription.

No reason needed.

After 14 days

• Cancelling stops future payments. You keep access until the end of the period you've paid for. We don't refund the rest of a period you've already started, except as below.
• If we can't deliver what you paid for, for example a long outage, or we change the Service or these terms in a way you don't accept, or close your account without cause, we'll refund the prepaid time you won't use.
• Where the law gives you more, such as the consumer protection laws of your province or state, the law applies.

How to ask

Email support@heykilter.com from the address on your account, or contact Paddle through the link in your receipt or at paddle.net. Refunds go back to your original payment method, usually within 5 to 10 business days.

We may refuse refunds that look like abuse, such as repeated sign-up and refund cycles.